Trade management software

Job management software for appliance repairers

Keep the agreed scope, job history and invoice connected for appliance diagnosis, repairs and return visits.

Built for

For Australian appliance repairers reviewing how customer requests become approved work. Start with one representative job and confirm the fit before changing your current process.

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Practical example

A job to walk through

For a washing-machine repair, keep the reported fault, safely supplied model details and diagnosis together. Separate the attendance or diagnosis charge from the customer-approved parts-and-repair offer.

Illustrative example. Adapt the brief to your own job and agreed responsibilities.

Bring these scope details

Appliance type, model details and the reported symptom
Diagnostic attendance terms and what remains subject to inspection
Approved parts, repair labour and return-visit arrangements

Retain diagnosis notes, the approved repair, parts references and the stated outcome. Record an unresolved fault or a declined repair rather than marking every attendance as fixed.

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Where it breaks

Three gaps become one operating problem.

The scope needs more than a message

Model numbers, fault descriptions and parts decisions can be lost between the first call, diagnosis and a second visit.

Changes need a clear decision

For appliance diagnosis, repairs and return visits, preserve the original offer and record what changed, who approved it and how it affects price or timing. A newer message should not silently replace the accepted scope.

Completion needs evidence

Retain diagnosis notes, the approved repair, parts references and the stated outcome. Record an unresolved fault or a declined repair rather than marking every attendance as fixed.

One working path

The record moves with the work.

Capture

Identify the customer, site, approving person and requested work. Appliance type, model details and the reported symptom. Record unknown information as something to confirm, not as a fact.

Agree

Diagnostic attendance terms and what remains subject to inspection. Use a written quote with clear inclusions and exclusions, and retain its accepted version before preparing the job.

Deliver

Approved parts, repair labour and return-visit arrangements. Keep updates and approved changes with the job. Check the next action when another trade, material or customer decision is holding work up.

Close

Retain diagnosis notes, the approved repair, parts references and the stated outcome. Record an unresolved fault or a declined repair rather than marking every attendance as fixed. Reconcile the invoice with the accepted scope and approved changes; separate outstanding work from completed work.

What changes

Less reconstruction. More control.

A retrievable record of what the customer accepted
A clearer handover between enquiry, quote and job
Supporting evidence beside the work it explains
An invoice that can be checked against the agreed scope
A defined next action for work that is waiting on a decision

Questions

How do I separate diagnosis from a guaranteed repair?

Explain what the initial attendance covers and how further work is priced. After assessment, record the proposed repair and customer decision, including when repair is declined or parts are unavailable.

How should appliance repairers evaluate ARKQON?

Bring a representative appliance diagnosis, repairs and return visits job, using anonymised details. Walk through the enquiry, quote, change and invoice. Confirm the available features, document requirements and onboarding arrangements before moving live work.

Do I need to replace my existing tools immediately?

No. Identify the part of the workflow you want to improve and agree the transition first. Specialist design, certification and accounting requirements should be checked separately; this page does not promise an integration or replacement for those tools.

Can I start using the software immediately?

Contact ARKQON to confirm current access and onboarding. This page describes the workflow to assess, not a guarantee of instant account activation or every specialist feature.

Websites for appliance repairersOpen solution Job management software for Australian tradiesOpen solution Quoting and invoicing software for Australian tradiesOpen solution

Start here

Show us where the current path breaks.

A job to walk through

Illustrative example. Adapt the brief to your own job and agreed responsibilities.

Bring these scope details

Appliance type, model details and the reported symptom

Diagnostic attendance terms and what remains subject to inspection

Approved parts, repair labour and return-visit arrangements

Retain diagnosis notes, the approved repair, parts references and the stated outcome. Record an unresolved fault or a declined repair rather than marking every attendance as fixed.

Explore other trades

Three gaps become one operating problem.

The scope needs more than a message

Model numbers, fault descriptions and parts decisions can be lost between the first call, diagnosis and a second visit.

Changes need a clear decision

Completion needs evidence

Retain diagnosis notes, the approved repair, parts references and the stated outcome. Record an unresolved fault or a declined repair rather than marking every attendance as fixed.

The record moves with the work.

Capture

Identify the customer, site, approving person and requested work. Appliance type, model details and the reported symptom. Record unknown information as something to confirm, not as a fact.

Agree

Diagnostic attendance terms and what remains subject to inspection. Use a written quote with clear inclusions and exclusions, and retain its accepted version before preparing the job.